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Front Desk Agent
Job Summary
We are seeking an energetic and welcoming Front Desk Agent to be the first point of contact for our guests. In this dynamic role, you will deliver exceptional guest services, manage front desk operations, and ensure a smooth check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating memorable experiences that keep them coming back. This position offers an exciting opportunity to showcase your hospitality management skills in a vibrant resort environment while working with a diverse team dedicated to excellence.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-ins and check-outs efficiently using multi-line phone systems and hotel management software
- Handle guest inquiries, requests, and complaints with a positive attitude and prompt resolution
- Maintain accurate records of reservations, guest information, and billing details
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Conduct night audits to reconcile daily transactions and ensure financial accuracy
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Uphold phone etiquette standards when communicating with guests and vendors
Qualifications
- Proven experience in hospitality management or hotel front desk operations is preferred
- Bilingual or multilingual abilities are highly desirable to serve diverse guest populations
- Strong customer service skills with a focus on guest relations and satisfaction
- Knowledge of front desk procedures, hotel management systems, and multi-line phone systems
- Ability to handle night audit responsibilities accurately while maintaining attention to detail
- Excellent communication skills, both verbal and written, with a professional demeanor
- Previous hotel experience in resort or hospitality environments is advantageous
Join us as a Front Desk Agent and become an integral part of creating welcoming environments where every guest feels valued. Your enthusiasm for hospitality combined with your dedication to exceptional service will make a lasting impact!
Pay: $15.00 - $16.00 per hour
Work Location: In person
