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Senior Food & Beverage Manager
JOIN LOTTE
LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.
Purpose of position
Reporting to the Hotel Manager, the Senior Food & Beverage Manager leads front-of-house operations across the restaurant, lounge, private dining, and in-room dining, ensuring consistently elevated service and refined guest experiences. The role maintains a strong on-floor presence, guides beverage program execution, drives financial performance, and cultivates a highly engaged service team. With a focus on polished, anticipatory service and operational excellence, this position plays a key role in supporting the hotel’s standards, brand integrity, and overall success.
Key Responsibilities
- Oversee front-of-house operations for Charlotte Restaurant, Lounge, Private Dining, and In-Room Dining, ensuring seamless daily execution, high service standards, and compliance with health, safety, and sanitation regulations.
- Lead, mentor, and develop the restaurant and lounge team, fostering a positive, collaborative, and motivated work environment while supervising and supporting the F&B Managers (restaurant and lounge).
- Handle hiring, onboarding, and performance management for front-of-house staff, including recruitment, new hire orientation, ongoing training, performance reviews, coaching, and development planning to build a high-performing team.
- Develop and implement comprehensive training programs and Standard Operating Procedures (SOPs) to maintain consistent service quality, operational efficiency, and luxury/Forbes-level standards.
- Drive guest experience excellence by maintaining exceptional dining and lounge service, addressing feedback promptly, personalizing interactions, and elevating the overall guest journey through anticipatory and detail-oriented service.
- Oversee beverage menu development and innovation, incorporating trends, guest preferences, and mixology/wine expertise to keep offerings fresh, appealing, and revenue-driving.
- Manage ordering, inventory control, supplier negotiations, stock levels, waste minimization, and cost optimization to support profitability and operational efficiency.
- Oversee staff scheduling, attendance tracking, and labor cost management to ensure adequate coverage, optimal staffing, and effective payroll processes.
- Collaborate with marketing to conceptualize and execute promotional programs, unique events, and engaging concepts that enhance brand presence, drive traffic, and increase revenue.
- Oversee private dining and special event operations, ensuring flawless execution and high guest satisfaction.
- Monitor operational performance, identify improvement opportunities, stay abreast of industry trends, and implement best practices to support business growth.
- Be highly visible and present on the floor during key service periods to coach teams, enforce standards, engage with guests, and maintain real-time operational excellence.
- Perform other reasonable job duties as requested by the Hotel Manager or senior leadership.
Qualifications:
- Proven experience in a senior food and beverage leadership role (e.g., Senior F&B Manager, Restaurant Manager, or equivalent) in a luxury hotel setting.
- Strong front-of-house focus with exceptional knowledge of luxury service standards, beverage programs (including mixology and wine), guest experience elevation, and Forbes guidelines.
- Demonstrated leadership skills to inspire, hire, onboard, train, manage performance, and develop high-performing teams.
- Excellent organizational, communication, interpersonal, and problem-solving abilities.
- Proficiency in managing multiple priorities in a fast-paced luxury environment, including scheduling, inventory/ordering, and labor optimization.
- Commitment to upholding the highest standards of service excellence, hygiene, and professionalism.
- Must be able to maintain consistent floor presence and work flexible schedules, including weekends, holidays, and varying shifts.
Compensation & Benefits
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- Paid time off, paid holidays, and wellness days.
- 401(k) retirement plan with company match.
- Complimentary meals and hotel discounts.
Equal Employment Opportunity
- We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic under federal, state, or local law.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract.
- Ensure uniforms, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies.
- Perform other reasonable job duties as requested by Executive Team.
2025 Awards & Accolades
- #1 Hotel on TripAdvisor
- Forbes Travel Guide 4-Star Award
- Michelin Key 2025
- Trip Advisor 2025 Best in Travel
- 2025 Sunset Travel Award Winner
- TripAdvisor Travelers’ Choice – Best of the Best Hotel Award - #7 US
- Wheel the World Accessibility Verification 2025
- Hotels.com Perfect Somewheres
- US News & World Report Best Hotels Rankings - #2 in Best Seattle Hotels & #46 in Best USA Hotels
- Charlotte Restaurant – OpenTable Diners’ Choice
- Charlotte Restaurant – Wine Spectator’s Award of Excellence
- Viddy Award – Platinum
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team members will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The team members will actively follow the Lotte Hotel Seattle policies, including Equal Opportunities policies and will maintain awareness and observation of Fire and Health & Safety Regulations.
