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Manager – Small Business Card & Rewards Analytics
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Overview of the Business:
Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses. The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to drive deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.
How will you make an impact in this role?
The Manager, Small Business Card & Rewards Analytics will lead the strategy and execution of SBS card product performance, engagement, and usage analytics delivering insights to expand and deepen our relationship with customers. This critical role will partner with product, marketing, credit risk, and finance teams to inform rewards constructs and benefits-led product line strategies that differentiate American Express offerings in the marketplace while driving balanced economics.
This role represents a unique opportunity to leverage applied quantitative experience to directly shape business strategy and role requires a high level of expertise in driving decisions backed by data insights, deploying advanced predictive and statistical methodologies, leading strategic analytics, and designing scalable data assets. The ideal candidate will bring a unique balance of technical skills combined with a strategic mindset and the ability to communicate effectively. They will be able to work in white space with unstructured problems and build successful partnerships with a large variety of teams and business units to identify opportunities and influence outcomes.
Responsibilities:
Translate business problems into data strategies and lead analytical workstreams on SBS customer engagement, usage, and retention leveraging advanced analytical techniques including clustering, machine learning, and statistical analysis
Analyze expected impact on business of potential charge product features and enhancements and advise senior leaders on product roadmap
Design, launch and measure tests of product construct configurations to increase rewards and benefits awareness, redemption, and spend; Build analytical frameworks for robust measurement when clear A/B testing doesn’t exist.
Identify and build behavior-based segmentation to provide insights into customer behavior and drive recommendations for business priorities.
Drive strategy and execution for creation of SBS card transaction and customer data assets including migration of source data to cloud environment and design of sustainable, optimized data structure
Serve as subject matter expert for SBS card portfolio performance, leading regular product performance reviews for card leadership
Manage and prioritize demands for data, ad hoc analytics, and reporting from multiple stakeholders, reallocating resources as necessary to ensure alignment with business priorities
Minimum Qualifications:
Relevant professional experience including extensive experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influencing business strategies
Experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)
Good understanding of card economics and performance drivers with proven success in driving business results via strategic analysis. Experience in Charge/Loyalty analytics is a plus.
Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources
Team player with proven ability to influence and collaborate with others across all levels of an organization
Strong curiosity and initiative in tackling complex business analysis; dives deeply into the data, relentlessly pursues its meaning, and how these insights can drive business performance
Proven track record effectively managing priorities across multiple senior level keyholders and influencing stakeholders across all levels of organization
Proven track record translating business problems into data strategies and solutions, leading complex, multi-stage analytical workstreams, and advising senior leadership on data-based insights
Proven ability to lead and develop team of product analysts, providing leadership and coaching to the team in areas such as application of advanced analytical concepts, sustainable data models, and effective presentation
Preferred Qualifications:
Relevant professional experience in hands-on analytical role(s) leveraging data to drive decisions, translate operational performance into financial implications, and influence business strategies; Financial services experiences is a plus
Expertise in data science and advanced analytical techniques including clustering, machine learning, and statistical analysis
Bachelor's degree preferably in a quantitative field (e.g. statistics, engineering, math, science, economics, etc.)
Job Location: Hybrid (New York or Atlanta)
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Depending on factors such as business unit requirements, the nature of the position, cost, and applicable laws, American Express may provide visa sponsership for certain positions.
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