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Remote Customer Service Representative (Malaysia Based)

February 10, 2026

Compensation: Base salary: 4000 MYR + 1200 MYR performance bonus per month — Night shift (Malaysia time) <hr data-start="107" data-end="110"> <h3 data-start="112" data-end="141">Job Responsibilities:</h3> <ol data-start="142" data-end="1075"> <li data-start="142" data-end="266"> Serve as the first point of contact for users, answering inquiries, providing course information, and resolving issues. </li> <li data-start="267" data-end="403"> Proactively reach out to potential customers, offer detailed course consultations, and help them make informed educational choices. </li> <li data-start="404" data-end="577"> Maintain strong relationships with existing customers by providing efficient and high-quality service, responding promptly and professionally to inquiries and requests. </li> <li data-start="578" data-end="695"> Keep accurate and detailed customer records, including all interactions, transactions, feedback, and complaints. </li> <li data-start="696" data-end="800"> Collaborate with the team to collect customer feedback and help optimize our products and services. </li> <li data-start="801" data-end="931"> Stay up-to-date on company course content, pricing, and policies to ensure the accuracy of information provided to customers. </li> <li data-start="932" data-end="1075"> Participate regularly in training webinars to learn the latest educational information and product knowledge, enhancing professional skills. </li> </ol> <hr data-start="1077" data-end="1080"> <h3 data-start="1082" data-end="1107">Job Requirements:</h3> <ol data-start="1108" data-end="1803"> <li data-start="1108" data-end="1256"> Bachelor’s degree or above from a full-time university; fluent in Chinese, CET-4 or above, with basic English reading and communication skills. </li> <li data-start="1257" data-end="1388"> Experience in customer service or similar roles preferred; candidates with an education industry background are highly valued. </li> <li data-start="1389" data-end="1462"> Excellent communication, interpersonal, and customer service skills. </li> <li data-start="1463" data-end="1562"> Strong ability to work independently, manage time efficiently, and complete tasks on schedule. </li> <li data-start="1563" data-end="1629"> Proficiency in CRM systems and other related office software. </li> <li data-start="1630" data-end="1706"> Positive work attitude, patience, and strong customer-oriented mindset. </li> <li data-start="1707" data-end="1803"> Strong problem-solving ability, able to handle customer issues professionally and positively. </li> </ol> <hr data-start="1805" data-end="1808"> <h3 data-start="1810" data-end="1832">Work Schedule:</h3> <ul data-start="1833" data-end="2005"> <li data-start="1833" data-end="1883"> Remote work: 40 hours per week, 5 days a week. </li> <li data-start="1884" data-end="1936"> Fixed shift will be confirmed before onboarding. </li> <li data-start="1937" data-end="2005"> Night shift: Malaysia Time 1:00 AM – 10:00 AM or 11:30 PM – 8:30 AM </li> </ul> <hr data-start="2007" data-end="2010"> <h3 data-start="2012" data-end="2041">Company Introduction:</h3> Think Academy US, a subsidiary of TAL Education Group — a global leader in education — is an international educational institution specializing in mathematics. Headquartered in the United States, we are committed to providing high-quality math courses for students aged 3–18 worldwide, helping them build a solid foundation in mathematics while developing critical thinking and problem-solving skills. As our business continues to expand and diversify, we are seeking a talented, dedicated, and responsible Remote Student Advisor (Customer Service). This part-time remote role focuses on providing course consultations to prospective students, proactively engaging potential customers, and delivering high-quality support to existing clients. The Student Advisor plays a vital role in maintaining our educational excellence and supporting our global learner community.

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