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[Remote] Solution Architect II and Senior Solution Architect (Multiple Positions)
Note: The job is a remote job and is open to candidates in USA. Microsoft is a company where passionate innovators come to collaborate and envision what can be. They are looking for Solution Architects with deep technical expertise to lead complex engagements and help customers adopt Dynamics 365 cloud solutions, emphasizing AI-driven solutions.
Responsibilities
- Own and deliver the FastTrack customer and partner experience, embedding deeply with a portfolio of customers to guide architecture, solution design, and adoption
- Serve as a subject matter expert in Dynamics 365 Customer Service and Contact Center solutions, and in adjacent AI and agent architectures across Microsoft Business Applications
- Provide proactive Dynamics 365 Contact Center/Customer Service architectural guidance to help customers avoid common pitfalls, remove technical and organizational blockers, and successfully deploy solutions in complex enterprise environments
- Design, build, and deliver production-ready AI and agent solutions, using technologies such as Dynamics 365, Copilot Studio and Microsoft 365 Copilot, including hands-on development of working agents and prototypes to demonstrate customer value
- Collaborate closely with customer stakeholders (executives, architects, developers, and business leaders), Microsoft field teams, partners, and engineering to ensure successful outcomes and unblock complex scenarios
- Surface field insights and patterns from real-world deployments to influence product roadmaps, backlog prioritization, and the design of new AI, agent, and extensibility capabilities
- Contribute to scale and service maturity by codifying best practices, publishing internal guidance and playbooks, and sharing reusable patterns to improve delivery consistency across FastTrack and related functions
- Evangelize the FastTrack program and AI-driven capabilities across Microsoft field teams, engineering, partners, and customers
- Embody Microsoft culture and values, demonstrating leadership, curiosity, and a growth mindset in a rapidly evolving technology landscape
Skills
- Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
- 2+ years of customer-facing experience
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
- Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
- 3+ years of customer-facing experience
- Proven success in customer-facing solution architecture or technical delivery roles, working directly with enterprise customers
- Experience working in or alongside the generative and agentic AI domain, with familiarity with key concepts (e.g., prompt engineering, Large Language Models (LLM's), Retrieval-Augmented Generation (RAG), Generative Pre-trained Transformer (GPTs) AI agents, multi-agent systems, AI architecture and deployment considerations)
- Ability to operate across multiple disciplines—business, product, design, and engineering—learning quickly and adapting in ambiguous and rapidly changing environments
- Proven executive-level communication skills, with experience presenting to senior leaders, technical teams, and end users, and tailoring messaging to audience needs
- Demonstrated product thinking and technical solutioning skills, with a continuous learning mindset and passion for emerging technologies
- Excellent written and verbal communication skills across technical and non-technical audiences
- Proven problem-solving ability and capacity to think strategically and adapt in real time
- Hands-on experience building agents or extensibility solutions using Copilot Studio, Power Platform, Microsoft 365 Copilot, Azure, or related services
- Technical proficiency in adjacent Microsoft technologies such as M365, Power BI, Power Apps, Azure, Azure Logic Apps, Power Automate, SQL, Sql Server Reporting Services (SSRS), and Entra ID (certifications a plus)
- Program or engineering management experience delivering cloud and AI solutions at scale
- Demonstrated curiosity and commitment to staying current with AI, agentic systems, competitive technologies, and industry trends
- Experience contributing to internal enablement, playbooks, or reusable solution patterns
- Willingness to travel occasionally as required
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