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Training Instructor II (Branch Operations)
About the position
To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under minimal supervision; may lead projects.
Responsibilities
- Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
- Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
- Create reference and support tools that reinforce training
- Develop and enhance training content and technique to ensure that learning objectives meet training requirements
- Facilitate classroom interactions to ensure optimum engagement levels from participants
- Identify and recommend new and novel training approaches and modalities
- Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
- Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
- Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
- Manage preparation of training materials, resources and course content from conception through production stages
- Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training
- Respond to and resolve training related issues and inquiries
- Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved
- Train employees on the concepts, products, policies, procedures and equipment used in the position
- Conduct research and analysis of requirements and processes
- Identify and develop recommendations for business process improvement
- Measure, develop, mentor and counsel trainees
- Serve as subject matter expert regarding business functions, systems, policies and/or procedures
- Set performance standards and expectations
- Perform other duties as assigned
Requirements
- Ability to adapt to fluctuating work-flow
- Ability to compile, organize and present information clearly and concisely
- Experience in classroom instruction and/or facilitation for individuals or groups
- Experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill speaking and/or presenting in front of groups in a professional setting
- Advanced skill to successfully influence, lead and/or guide others towards goals
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective research, analytical, and problem solving skills
- Effective skill collaborating with various external and internal technical and/or functional contacts
- Effective skill communicating with all levels within an organization
- Effective skill in assessing organizational training needs and researching topics for course development
- Effective skill interacting tactfully and effectively in difficult situations
- Effective word processing and spreadsheet software skills
- Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
Nice-to-haves
- Experience in multi-media training
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Working knowledge of banking/financial industry standards and practices
- Valid Passport
- Valid Drivers License
